Course Overview:

 

This course is designed to provide an excellent framework for personnel to be properly equipped to deal with Awkward Customers.  Any organisation or individual would benefit from the strategies taught which encompass assertiveness, non-aggressive Resolution techniques, negotiation and personal safety / self defence skills, together with escalation awareness, body language and diffusion methods.  This highly sought after course has been used with excellent results in some of the most socio-economically deprived areas of the country, including Central London Boroughs.

 

Who should attend? 

 

‘Front Desk’ / Reception Staff, Security Staff, Warden Schemes, Line Managers, ‘Frontline’ Staff, Customer Service Staff.

 

Benefits:

 

Reduced Personal Injury Occurrences, Greatly Improved Health and Safety in the Workplace, Improved Staff Confidence in dealing with awkward or hostile situations.