Course Overview:
These modular courses are customer-tailored and focus-selectable, covering all, or any combination of the subjects to a significant depth, providing staff with a thorough awareness of the associated issues, including the common pitfalls which have resulted in both Industrial and Employment Tribunals for Organisations and Individuals alike. There is no place in modern society and business life for any of the outdated and unlawful behaviours and attitudes which have rightly been addressed by legislation and good practice.
Who should attend?
‘Forward Facing’ Staff, Line Managers, Senior Managers, Warden Schemes.
Benefits:
This course will provide staff with a knowledgeable, ethical and balanced basis upon which to appropriately deal with any customer
Diversity & Equality
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